Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the websites, applications, APIs, SDKs, and related offerings provided by Ground AI, Inc. (“Ground,” “we,” “us”) (collectively, the “Services”). By accessing or using the Services, you agree to these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

If you do not agree, do not use the Services. Your relationship with us is also subject to our Privacy Policy.

Ground provides tools to index, search, and retrieve context from materials you connect (such as repositories, documentation, and packages) and to integrate that context with third-party tools (for example, via API or MCP). We may modify, suspend, or discontinue features with reasonable notice where practicable.

You must provide accurate registration information and safeguard your credentials and API keys. You are responsible for activity under your account. Notify us promptly at ali@trygroundai.com if you suspect unauthorized use.

You agree not to:

• Use the Services in violation of law or third-party rights, or to develop harmful, abusive, or deceptive products;
• Attempt to probe, scan, or test the Service’s vulnerability, or breach authentication or security, without authorization;
• Interfere with or disrupt the Services, overload systems, or circumvent rate limits or usage restrictions;
• Reverse engineer the Services except to the extent such restriction is prohibited by applicable law;
• Use the Services to process sensitive categories of personal data unless you have a lawful basis, appropriate safeguards, and any required consents; or
• Resell or sublicense the Services except as expressly permitted in a separate written agreement.

You retain your rights in materials you submit to the Services (“Customer Content”). You grant Ground a worldwide, non-exclusive license to host, process, transmit, display, and create technical copies (including indexes and embeddings) only as reasonably necessary to provide, secure, and improve the Services for you.

You represent that you have the rights and consents needed to submit Customer Content and that doing so does not violate law or third-party rights. You are responsible for the content and configuration of sources you connect (for example, secrets accidentally committed to a repository).

The Services may interoperate with third-party platforms (for example, Git hosts, model providers). Your use of those platforms is governed by their terms. Ground is not responsible for third-party services.

Certain features require a paid plan. Fees, taxes, and billing cycles are described at checkout or in an order form. Unless otherwise stated, fees are non-refundable. We may change pricing with reasonable advance notice. See our Pricing page for current public plans.

Ground and its licensors own the Services, including software, branding, and documentation (excluding your Customer Content). Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription or free tier.

If we disclose non-public information to each other as “confidential,” the recipient will protect it with reasonable care and use it only for the purpose disclosed. This does not apply to information that is public, independently developed, or rightfully received from a third party.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, GROUND DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT SEARCH RESULTS OR MODEL OUTPUTS WILL BE ACCURATE OR COMPLETE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GROUND AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

GROUND’S TOTAL LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO GROUND FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS (US $100), WHICHEVER IS GREATER.

You will defend and indemnify Ground against third-party claims arising from Customer Content, your use of the Services in breach of these Terms, or your violation of law or third-party rights, subject to Ground providing prompt notice and reasonable cooperation.

We may suspend or terminate access for material breach, legal risk, or harm to the Services or others. You may stop using the Services at any time. Provisions that by their nature should survive (for example, disclaimers, limitations of liability, indemnity) will survive termination.

These Terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-law rules. The courts located in Delaware will have exclusive jurisdiction for disputes, except that either party may seek injunctive relief in any court of competent jurisdiction.

We may update these Terms from time to time. If a change is material, we will provide reasonable notice (for example, by email or in-product notification). Continued use after the effective date constitutes acceptance of the updated Terms.

Ground AI, Inc. — ali@trygroundai.com